Home Services Company- (HVAC)Capturing 95%+ After-Hours Leads & Tripling Quote Conversions

Written By Kalada Nemieboka

Problem
A growing HVAC company was overwhelmed with calls and manual quote requests. Many inquiries came after hours, leading to missed opportunities and inconsistent follow-up.

Keyvar AI Triage Solution

  • AI assistant collected issue type, home address, and preferred service time

  • Integrated bookings directly into Housecall Pro

  • Sent automatic maintenance reminders

  • Used urgency scoring to flag “high severity” issues to staff immediately

  • Automated quote follow-ups to improve close rates

Results

  • After-hours lead capture: 95%+ captured

  • Quote conversions: 3× more quotes turned into paid jobs

  • Calendar utilization: increased by 27%

  • Office workload: reduced by 50%

Why it worked
Home services often deal with urgent, high-intent inquiries. AI triage ensured every request — especially after hours — was captured, scheduled, and followed up instantly.

Kalada Nemieboka
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